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Frequently Asked Questions
Ordering Online
I've been to a BN store before, do you have access to my prescription?
How do I order glasses online?
What payment methods do you accept?
What if I made a mistake when entering my prescription?
How do I return an online purchase?
Shipping & Returns
How much does shipping cost?
How long do prescription glasses orders take?
How long do non-prescription orders take?
What is Bailey Nelson's returns policy?
Eye Tests
Do you offer eye testing?
How much do eye tests cost?
I want to start wearing contact lenses, what should I do?
What do you test for in an eye exam?
Prescriptions
Why does my prescription expire?
What prescriptions do you cover?
Do you offer anti-fatigue, multifocal, or bifocal lenses?
What if I have an astigmatism?
What is my pupillary distance (PD)?
Do you sell kids glasses?
Contact Lenses
Why do I need a contact lens prescription? How do I get it?
Why is a contact lens fitting so important?
How long should I wear my contacts, and how often?
What if I want to buy a different brand to what is listed on my prescription?
Health Funds
Are you covered by health funds?
Care & Construction
How do I care for my new glasses?
What are your frames made of?
Tell me about your lenses.
Why are your glasses so afforable? Am I missing something?
My question isn't answered here. Who should I talk to?
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