Shipping & Returns Policies

Here at Bailey Nelson, we aim to deliver your shiny new specs as quickly as possible, and we have a trusted process that aims to get your new peepers in your hands quicker than you can say ‘Optometrist’.  Naturally, delivery times can vary depending on your prescription and the contents of your order. 

We’ve got you covered with free shipping on all glasses, sunglasses and accessories orders over $99. For anything under $99, we charge a small standard shipping rate of $10.

Get free delivery on contact lens orders over $70. For anything under $70, we charge a small standard shipping rate of $10.

All shipping costs are inclusive of duties and taxes. 

For orders sent via Australia Post we can send to P.O. mailboxes.

Please contact our customer service representatives if you have any questions or concerns regarding your order at info@baileynelson.com.au.

 If you reside outside Australia, please see international contact details here. We currently ship within Australia for purchases made on the Australian website. We do also ship within New Zealand (for purchases made on baileynelson.co.nz), and Canada (for purchases made on baileynelson.com).

© Bailey Nelson 2024