Bailey Nelson Contact Lenses

SHIPPING

Contact lenses typically ship within 3-5 business days of order placement, depending on pack size and prescription availability. Please note that orders are only placed with the supplier once payment is processed. Availability on site does not guarantee availability with the supplier, and we have no control over out of stock or back-ordered items. If we are advised of a back-order product we will be in touch to advise as soon as possible.


    RETURNS

    We are happy to refund or exchange incorrectly ordered products within 30 days of purchase, provided the boxes are unopened and undamaged; please contact info@baileynelson.com.au for return details.

    Please note that when placing the order, the customer acknowledges that they have entered the prescription and lens style as prescribed by their optometrist. Postage costs for incorrectly ordered products will not be covered. No refund or exchange can be provided for opened boxes, whether complete or partially used, including the individual packets contained within the 90 day boxes.

    If you believe your product is faulty, please reach out to us at info@baileynelson.com.au. Faulty lenses will be assessed by their manufacturer on a case by case basis.