COVID-19 Updates

Latest update: 24 December, 2021

Please follow state government guidelines for mask wearing in stores. We are currently experiencing altered trading hours across our stores. Please refer to the store's Google listing for up to date trading hours, or you can also call the store or contact our online support team at info@baileynelson.com.au

Customer Care

We've increased our online customer support and they're always happy to help answer any questions or general enquiries. Please feel free to email info@baileynelson.com.au or use our live chat (under support in the menu) on the website during business hours (9-5 am, Mon - Fri).

Shop online with us

As always, all of our glasses, sunglasses and contact lenses are available to purchase easily online. We offer free shipping on all orders over $20 and 30 day returns. We also have almost all of our frames available to try on using our Virtual Try On tool.

Health fund claims

As always, we accept all major health funds. You will receive an itemised receipt from us after purchasing online or over the phone, so you can easily lodge a claim with your private health fund.