SHIPPING & RETURNS
WHEN WILL MY GLASSES ARRIVE?
Each pair of glasses is made up for your individual prescription. Once we have reviewed your prescription and have all the details we need, we can process your order. Most optical orders take 7 - 10 business days (Mon-Fri) to process, while more customised lenses and prescription sunglasses can take up to 14 business days. Once your glasses have been shipped you will receive a confirmation email, along with tracking information from Australia Post.
Please note, Christmas cut off dates as as follows:
- For non-prescription sunglasses - order must be placed on or before Wed 19 Dec
- For contact lenses - order must be placed on or before Mon 17 Dec
- For clear optical (prescription and non-prescription) - order must be placed on or before Fri 7 Dec.
- For prescription sunglass - order must be placed on or before Thurs Dec 6
WHERE DO YOU SHIP TO, AND HOW?
Currently, Bailey Nelson Online ships within Australia only, by Australia Post Express e-Parcel. Shipping within Australia is free for orders over $30. We are also able to ship within Canada, the United Kingdom, and New Zealand; for shipping within these countries, please make your purchase through Bailey Nelson Canada, Bailey Nelson UK, or Bailey Nelson NZ.
WHAT IS YOUR RETURNS POLICY?
We are happy to accept returns for full-price optical and sunglass products at any time in the first 30 days. All you need to do is drop into the boutique where you purchased them, or email firstname.lastname@example.org if you purchased online.
Please note that all sale items are final. No refund or exchange applies for change of mind (including - but not limited to - colour, size, and/or style changes). Standard manufacturing warranties for product faults apply to all products. Please contact email@example.com with any queries.
Due to supplier restrictions, exchange or refund of contact lenses is limited to unopened boxes only; please see here for more details.
MY FRAMES DON'T FIT PERFECTLY, WHAT SHOULD I DO?
If your frames don’t fit properly or you have any other concerns, feel free to drop into any of our boutiques or email us so we can help - our team are always happy to chat with you and make the necessary adjustments! If you are unable to visit in store, please give us a call on (02) 9098 9322 or email firstname.lastname@example.org so that we can arrange for a return or advise on options to ensure you get the perfect fit.