SHIPPING & RETURNS
WHEN WILL MY GLASSES ARRIVE?
Each pair of glasses is made up for your individual prescription. Once we have reviewed your prescription and have all the details we need, we can process your order. Most optical orders take 7 - 10 business days to process, while more customised lenses and prescription sunglasses usually take about two weeks. Once your glasses have been shipped you will receive a confirmation email, along with tracking information from Australia Post.
If you would prefer to pick up in store so that we can check and adjust your frame (which we highly recommend!) you can select pick up options at checkout.
WHERE DO YOU SHIP TO, AND HOW?
Currently, Bailey Nelson Online ships within Australia only, by Australia Post Express e-Parcel. We are also able to ship within Canada, the United Kingdom, and New Zealand; for shipping within these countries, please make your purchase through Bailey Nelson Canada, Bailey Nelson UK, or Bailey Nelson NZ.
WHAT IS YOUR RETURNS POLICY?
We are happy to accept returns any time in the first 30 days, and we will provide a full refund. All you need to do is drop into the boutique where you purchased them, or email email@example.com if you purchased online. We can then arrange an Express Post returns slip to get them sent back free of charge. If you have any issues with the frames, lenses or any other part of our product, please call us or send an email and we will do our best to sort it out straight away.
Please note, all sale items are final. No refund or exchange applies for change of mind (including - but not limited to - colour, size, and/or style changes). Standard manufacturing warranties for product faults apply to all products. Please contact firstname.lastname@example.org with any queries.
MY FRAMES DON'T FIT PERFECTLY, WHAT SHOULD I DO?
If your frames don’t fit properly or you have any other concerns, feel free to drop into any of our boutiques or email us so we can help. Links to each of our locations are above, and we are always happy to help in-store. If this is not convenient please call us on 02 9098 9322 or email email@example.com and we will arrange for a return or advise on options to ensure you get the perfect fit.