SHIPPING & RETURNS
STANDARD DELIVERY:
The expected time for standard delivery is:
- 7-10 business days (Mon-Fri excluding public holidays) for optical glasses and sunglasses with prescription, following prescription verification.
- 3-5 business days (Mon-Fri excluding public holidays) following order placement for non prescription sunglasses and accessories.
- 3-5 business days (Mon-Fri excluding public holidays) for contact lenses, depending on the product and supplier availability. Contact lenses are ordered directly with our suppliers and may be subject to out-of-stock or back-order delays. As we have no control over our supplier stock levels or back-orders, we recommend placing contact lens orders while you still have some supply at home.
Once your items have been shipped you will receive a confirmation email, and our warehouse will send tracking information once your order dispatches.
SAME BUSINESS DAY DELIVERY:
If same business day delivery is requested, your order will be prioritised with expected arrival before 6pm on the same business day (Mon-Fri excluding public holidays). You receive an email shipping confirmation. Please note that same business day orders placed after 12:00 PM ADST, or on weekends, will not be processed until the following business day.
This service is currently available to selected Sydney Metropolitan post codes only, and is not available for optical glasses, prescription sunglasses and contact lenses.
This service is currently available to selected Sydney Metropolitan post codes only, and is not available for optical glasses, prescription sunglasses and contact lenses.
IN-STORE COLLECTION:
Have your order delivered to the store of your choice, free of charge. Orders placed on weekdays will be delivered to your chosen store within 3-5 business days (Mon-Fri excluding public holidays) for contact lenses and non-prescription sunglasses, or within 7-10 business days (Mon-Fri excluding public holidays) for optical glasses and prescription sunglasses. Orders placed on weekends and public holidays will be processed the following business day, after which the delivery estimates above will apply.
An estimated delivery date will be given by our system when placing your order - this is a best estimate only, not a confirmation.
Prescription orders will be verified by our online dispensers and finalised once we have checked we have all the details we need. Once your items have been shipped you will receive a confirmation email, and our warehouse will send tracking information once your order dispatches.
WHERE DO YOU SHIP TO, AND HOW?
Currently, Bailey Nelson Online ships within Australia only, by Australia Post Express e-Parcel. Shipping within Australia is free for orders over $30. We are also able to ship within Canada, the United Kingdom, and New Zealand; for shipping within these countries, please make your purchase through Bailey Nelson Canada, Bailey Nelson UK, or Bailey Nelson NZ.
WHAT IS YOUR RETURNS POLICY?
We are happy to accept returns for full-price optical and sunglass products at any time in the first 30 days. All you need to do is drop into the boutique where you purchased them, or email info@baileynelson.com.au if you purchased online.
Please note that all sale items are final. No refund or exchange applies for change of mind (including - but not limited to - colour, size, and/or style changes). Standard manufacturing warranties for product faults apply to all products. Please contact info@baileynelson.com.au with any queries.
Due to supplier restrictions, we are not able to accept returns for contact lenses. Please see here for more details.
For hygiene reasons, the Meimask cannot be exchanged or returned for change of mind, only in cases of demonstrable product fault.
Free gifts with purchase must be returned along with the original order for your refund to be fully processed. Where the items are not returned, the value of the free gift will be deducted from the refund applied.
MY FRAMES DON'T FIT PERFECTLY, WHAT SHOULD I DO?
If your frames don’t fit properly or you have any other concerns, feel free to drop into any of our boutiques or email us so we can help - our team are always happy to chat with you and make the necessary adjustments! If you are unable to visit in store, please email info@baileynelson.com.au so that we can advise on options to ensure you get the perfect fit.