Contact lenses are designed to sit directly in your eye, not over it like glasses do. Because of this, there are many different brands of contact lenses, each with its own unique size and shape. Your contact lens prescription is different to a glasses prescription for these reasons, and will always show both your lens type (the brand you wear) and the strength you need, as well as the date it expires.
Contact Lens Prescriptions
It's important that you only wear the contact lens that has been prescribed for you, and that you always follow the advice of your optometrist. Wearing a contact lens that has not been tested and checked in your eye can cause you discomfort, irritation, and even occasionally serious complications such as recurring infections or eye injury. Because of this, contact lens prescriptions expire every 12 months - so you need to visit with your optometrist a bit more frequently than people who only wear glasses.
Due to recent changes in regulations, the BN team needs to verify that your contact lens prescription has a valid expiry date, and that you are purchasing the type of lens noted on your prescription. If you're buying in store, the team will discuss this with you at the time you make your purchase. If you're buying online, our team will check over the prescription you send us, and get in touch as soon as they can if there are any problems.
If your contact lens prescription has expired, or you want to wear a brand that isn't listed on your prescription, you'll need to check in with an optometrist before purchasing. You can book a bulk billed contact lens appointment at any of our boutiques; just click here to find your closest store. We also recommend booking an appointment if you're experiencing any type of discomfort or concern with your current brand - there could be a more comfortable lens for you just around the corner!
Contact lenses usually ship within 3-5 business days after your place your order, but this does depend on supplier stock. If the lens you need is out of stock with the supplier, we'll be in touch to let you know as soon as possible. As we have no control over the supplier's stock levels, we always recommend placing your new order before you run out of lenses, so you're always covered!
Returns and Refunds
Bailey Nelson is staffed by humans - but unfortunately humans sometimes make mistakes. If we've sent you the wrong product or pack size, please get in touch with us at email@example.com - we'll send you a return label and get the correct products on their way to you! If our team notice that you've ordered a lens different to the one listed on your prescription, they'll be in touch as soon as possible to discuss with you and help ensure you receive the lenses you need.
As contact lenses are a medical item, we aren't able to provide a refund or exchange for opened boxes, whether they have been used or not. This includes the individual packets contained within the 90 day boxes.
If you believe your product is faulty, please reach out to us at firstname.lastname@example.org. Faulty lenses will be assessed by their manufacturer on a case by case basis. If a product fault is found, we'll be in touch to let you know and to provide a replacement for you.