We love to hear from you guys! To ensure you get the answer you want as soon as possible, please see below who you should email/call.
For any general enquiries, or if you need assistance for buying online - simply hit Support in the menu and then "Start a chat". This will open up a support widget on the website for you to ask a question or chat with one of our customer service team members if they're online. Our live chat hours are typically Monday - Friday 9am - 5pm. If no one is online, there's an option leave a message for us or request a callback.
You can also email us at email@example.com. We always endeavour to get back to you within 1 business day.
Ordered something in one of our boutiques? Need a copy of your script or invoice?
No worries! Our in store teams can update you on the order you placed, answer any questions you have, and send through your prescription in a jiffy - you can find your boutique's phone number and email address over here.
Have a question? Some feedback for us? Just feeling lonely and want someone to email?
Our customer service team in Australia would love to help!
Support in the menu and then "Start a chat". This will open up a support widget on the website for you to ask a question or chat with one of our customer service team members if they're online. Our live chat hours are typically Monday - Friday 9am - 5pm.
Ordered something online? Want to order something online and have questions about your prescription?
Email firstname.lastname@example.org (be sure to quote your Z number!)
* If you reside outside Australia, please see international contact details below. Note that we currently ship within Australia for purchases made on the Australian website. We do also ship within New Zealand (for purchases made on baileynelson.co.nz), Canada (for purchases made on baileynelson.com), and the United Kingdom (for purchases made on baileynelson.co.uk).
You're involved in marketing or PR?
You live in NZ?
Sweet as! Email email@example.com
You live in the UK?
Jolly good! Email firstname.lastname@example.org
You live in Canada?
Eh?! Email email@example.com