We love to hear from you guys! To ensure you get the answer you want as soon as possible, please see below who you should email/call:
Ordered something in one of our boutiques? Need a copy of your script or invoice?
No worries! Our in store teams can update you on the order you placed, answer any questions you have, and send through your prescription in a jiffy - you can find your boutique's phone number and email address over here.
Have a question? Some feedback for us? Just feeling lonely and want someone to email?
Our customer service team in Australia would love to help!
Phone number: +61 2 9098 9322 (Monday to Friday from 9am to 5.30pm)
Ordered something online? Want to order something online and have questions about your prescription?
Email firstname.lastname@example.org (be sure to quote your Z number!)
* If you reside outside Australia, please see international contact details below. Note that we currently ship within Australia for purchases made on the Australian website. We do also ship within New Zealand (for purchases made on baileynelson.co.nz), Canada (for purchases made on baileynelson.com), and the United Kingdom (for purchases made on baileynelson.co.uk).
You're involved in marketing or PR?
You live in NZ?
You live in the UK?
Jolly good! Email email@example.com
You live in Canada?
Eh?! Email firstname.lastname@example.org