We want you to be completely happy with your purchase. If you have any concerns within 30 days of the date of your purchase we will offer a hassle-free return or exchange policy for our eyewear and accessories.
Some people can take a bit of time to get used to multifocals, which is why we’re giving you an additional guarantee. If you can’t get on with them, bring them back within three months of the date of your purchase and you can exchange them or get a full refund.
We believe our frames & lens treatments to be of the highest quality which is why we offer a 1 year manufacturer guarantee on all our frames and lens treatments. This covers stepping, ripping or cracking your frame as well as scratches, crazing in the coating and other manufacturing faults.
At Bailey Nelson, you can always come in to have your frames adjusted or professionally cleaned. This service is completely free for the life of your glasses.