Frequently Asked Questions
How do I order online?
I've been to a BN store before, do you have access to my prescription?
What payment methods do you accept?
Shipping & Returns
How long do prescription items take?
How long do non-prescription items take?
How does in-store collection work?
What is your returns policy?
Do you offer eye testing?
Why does my prescription expire?
What prescriptions do you cover?
Do you offer anti-fatigue, multifocal, or bifocal lenses?
What if I have an astigmatism?
What is my pupillary distance (PD)?
Why do I need a contact lens prescription? How do I get it?
Why is a contact lens fitting so important?
How long should I wear my contacts, and how often?
What if I want to buy a different brand to what is listed on my prescription?
How do I subscribe?
What if I wear two different types of lenses?
When will my contact lenses arrive?
How do I edit my subscription details?
Help! I can't log into my account.
I've still got a lot of lenses, can I change the frequency of delivery?
I'm running out of lenses, can I change the frequency of delivery?
How can I suspend or cancel my subscription?
What happens if my prescription changes?
How much do you charge for delivery?
Can I claim my rebate from my private health fund?
What if my credit card payment declines?
How do I return my order?
My question isn't answered here. Who should I talk to about my order?
Are you covered by health funds?
Care & Construction
How do I care for my new glasses?
What are your frames made of?
Tell me about your lenses.
Why are your glasses so cheap? Am I missing something?
My question isn't answered here. Who should I talk to?
Two Pair Offers
Which glasses are included in the 2 for $250 deal?
What are the terms and conditions for the two pair offers?