Frequently Asked Questions

Ordering Online

How do I order online?

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I've been to a BN store before, do you have access to my prescription?

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What payment methods do you accept?

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Shipping & Returns

How long do prescription items take?

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How long do non-prescription items take?

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How does in-store collection work?

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What is your returns policy?

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Prescriptions

Do you offer eye testing?

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Why does my prescription expire?

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What prescriptions do you cover?

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Do you offer anti-fatigue, multifocal, or bifocal lenses?

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What if I have an astigmatism?

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What is my pupillary distance (PD)?

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Contact Lenses

Why do I need a contact lens prescription? How do I get it?

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Why is a contact lens fitting so important?

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How long should I wear my contacts, and how often?

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What if I want to buy a different brand to what is listed on my prescription?

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Subscriptions

How do I subscribe?

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What if I wear two different types of lenses?

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When will my contact lenses arrive?

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How do I edit my subscription details?

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Help! I can't log into my account.

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I've still got a lot of lenses, can I change the frequency of delivery?

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I'm running out of lenses, can I change the frequency of delivery?

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How can I suspend or cancel my subscription?

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What happens if my prescription changes?

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How much do you charge for delivery?

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Can I claim my rebate from my private health fund?

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What if my credit card payment declines?

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How do I return my order?

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My question isn't answered here. Who should I talk to about my order?

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Health Funds

Are you covered by health funds?

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Care & Construction

How do I care for my new glasses?

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What are your frames made of?

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Tell me about your lenses.

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Why are your glasses so cheap? Am I missing something?

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My question isn't answered here. Who should I talk to?

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Two Pair Offers

Which glasses are included in the 2 for $250 deal?

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What are the terms and conditions for the two pair offers?

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