I've been to a BN store before, do you have access to my prescription?

How do I order glasses online?

What payment methods do you accept?

What if I made a mistake when entering my prescription?

How much does shipping cost?

How long do prescription glasses orders take?

How long do non-prescription orders take?

What is Bailey Nelson's returns policy?

Do you offer eye testing?

How much do eye tests cost?

I want to start wearing contact lenses, what should I do?

What do you test for in an eye exam?

Why does my prescription expire?

What prescriptions do you cover?

Do you offer anti-fatigue, multifocal, or bifocal lenses?

What if I have an astigmatism?

What is my pupillary distance (PD)?

Do you sell kids glasses?

Why do I need a contact lens prescription? How do I get it?

Why is a contact lens fitting so important?

How long should I wear my contacts, and how often?

What if I want to buy a different brand to what is listed on my prescription?

How do I subscribe?

What if I wear two different types of lenses?

When will my contact lenses arrive?

How do I edit my subscription details?

Help! I can't log into my account.

I've still got a lot of lenses, can I change the frequency of delivery?

I'm running out of lenses, can I change the frequency of delivery?

Can I see my upcoming order?

How can I suspend or cancel my subscription?

What happens if my prescription changes?

How much do you charge for delivery?

Can I claim my rebate from my private health fund?

What if my credit card payment declines?

How do I return my order?

My question isn't answered here. Who should I talk to about my order?

Are you covered by health funds?

How do I care for my new glasses?

What are your frames made of?

Tell me about your lenses.

Why are your glasses so cheap? Am I missing something?

My question isn't answered here. Who should I talk to?