Shipping Rates & Policies
Free shipping on all orders over $20
Full terms and conditions below
Follow our step by step guide below
Where To Return
At your local store or via post
Here at Bailey Nelson, we aim to deliver your shiny new specs as quickly as possible, and we have a trusted process that aims to get your new peepers in your hands quicker than you can say ‘Optometrist’. Naturally, delivery times can vary depending on your prescription and the contents of your order.
We’ve got you covered with free shipping on all orders over $20. For anything under $20, we charge a small standard shipping rate of $10.
All shipping costs are inclusive of duties and taxes.
For orders sent via Australia Post we can send to P.O. mailboxes.
Please contact our customer service representatives if you have any questions or concerns regarding your order at firstname.lastname@example.org.
If you reside outside Australia, please see international contact details here. We currently ship within Australia for purchases made on the Australian website. We do also ship within New Zealand (for purchases made on baileynelson.co.nz), Canada (for purchases made on baileynelson.com), and the United Kingdom (for purchases made on baileynelson.co.uk)
Prescription glasses orders will be ready within approximately 7-10 business days from order placement, depending on your prescription and the contents of your order.
Each prescription is reviewed by our online dispensing team to ensure it is correct and in-date. If there are any queries, they'll get in touch with you at the email address provided on your order.
Non-prescription glasses orders for optical frames are processed via our optical lab with "real-look" lenses and take approximately 7 business days.
Non-prescription sunglasses and accessories ship from our Sydney warehouse, and take approximately 2-5 business days.
Contact lens orders will typically take between 2-5 business days to be delivered from the time the order has been fulfilled.
Once your items have been preened, prepped and are ready to ship, we will send you an email with the tracking number from Australia Post or Toll, depending on the chosen delivery service. During peak periods (such as Christmas) or sale periods, some delays may occur. Please use your tracking number provided in your confirmation email to check the status of your order, for any questions you can reach our customer service team at email@example.com.
Australia Post Tracking link here.
Toll Tracking link here.
Looking to return or exchange? We’ve got your back with free returns for all online orders - just make sure you reach out to us within 30 days by emailing firstname.lastname@example.org for all your return, exchange or repair requests.
Please ensure all products that are returned are unused and undamaged and if anything arrives with any defects please contact us straight away so we can help put that right A.S.A.P.
Follow these simple steps for all online returns:
Print out your pre-paid return label and attach it to your package, ensuring it's well wrapped to prevent any damage in transit to us.
Take your package to your nearest post office, you can search for your closest branch here.
You will receive an email confirmation keeping you updated on the status of your return/exchange/repair. Please note that during peak periods (such as Christmas) or sale periods, some delays may occur in processing times. Please contact us via email if you have any concerns or need further assistance.